Three steps for you. Eight for us. About two minutes of your time.
From bill upload to a switched contract — here's exactly what happens. No jargon, no surprises. Same wires, lower bill.
We're paid by the energy retailer when you switch — never by you.
Typical SEQ switch: 10–20 business days from LoA signature to new contract starting.
- 1
You upload your bill
Snap a photo of your current power or gas bill, or attach the PDF. Less than two minutes. That's everything we need to get started — your NMI, your retailer, your usage history.
- 2
We call you within 24 hours
Joseff confirms a few details (business name, ABN, decision-maker, contract end date if you know it) and sends you a one-page Letter of Authority. This gives us permission to talk to retailers on your behalf — nothing else.
- 3
You sign the LoA
One e-signature on a plain-English document. Authorises us to pull your usage data and request quotes. No commitment to switch. Free to cancel any time.
- 4
We pull your usage data
We request 12 months of half-hourly meter data from your metering data provider (Yurika, Powermetric, Pluses, or Mondo). This is what makes the comparison real — we quote retailers on your actual usage shape, not an assumption.
- 5
We rebid the market
We send your data pack to 8+ retailers on our panel. Most come back within 24–72 hours. For bigger sites we'll get 4–6 offers; smaller sites usually 3–4. We chase the ones we want.
- 6
You see every offer
We build a one-page comparison showing all the offers side by side: rate, term, fixed vs variable, supply charge, demand, exit fees. Plain English. We tell you which one we recommend and why.
- 7
You choose. We switch.
You pick the offer that works for you. You sign the retailer's contract (your signature, every time). There's a 10-business-day cooling-off period in case you change your mind. We handle the switch admin.
- 8
We stay around
30-day check-in. 6-month check-in. Annual review. And a proactive call 60–90 days before your contract ends, so we can rebid the market before any silent renewal.
We're paid by the energy retailer when you switch — never by you.
When we move your account to a new retailer, that retailer pays us a commission — partly upfront, partly as a trail while you're with them. Your rate is your rate. There's no markup, no broker fee on your invoice, no monthly subscription.
We disclose the commission existence on every quote. If you want to know the exact dollar amount on a deal, ask. We'll tell you.
This is why we win on transparency: we'd rather show you the maths than dress up the savings.
What you're not signing up for.
The Letter of Authority is one page. It says exactly what we can and can't do on your behalf. To save you reading the small print, here's what it doesn't authorise.
Signing contracts for you
We can't and won't sign a retailer contract on your behalf. Every contract decision is yours alone, with your signature.
Charging you fees
We don't charge you. Ever. We're paid by the retailer through commission built into your contract pricing.
Locking you in
You can revoke the LoA at any time in writing. One email to support@smartaswitch.com.au and we stop.
Want a quick estimate first?
30 seconds. No bill upload needed.
How much could you save?
30 seconds. No bill upload needed.
Upload your bill — get a real number back
Drop your most recent electricity or gas bill. I'll come back with what your retailer panel can do, in plain English, usually same day.
We're paid by the energy retailer when you switch — never by you. No obligation, no fee, your details stay with Smarta Switch.
- Usually replied same day
- We handle the switch end-to-end
- No supply interruption
How switching actually works — the FAQ
How exactly are Smarta Switch paid?
When we move your account to a new retailer, that retailer pays us a commission — partly upfront, partly as a trail over the life of the contract. We don't charge you a fee, mark up your rate, or add anything to your invoice. Ask us the exact dollar amount on any specific deal — we'll tell you.
Will my power get cut off when I switch?
No. Switching retailers doesn't touch the wires or your meter. Same poles, same wires, same network operator (Energex for nearly all SEQ). You just get a different name on your invoice — and a better number.
How long does a switch take?
Typical SEQ small-business switch: 10–20 business days from signing the Letter of Authority. We send the LoA, you sign, we lodge with the new retailer, they handle the meter-data hand-off with the network. Your old contract ends, the new one starts.
When should I renew my contract?
60–90 days before your current term ends. Don't let it roll over to default rates — those are usually 15–30% higher than what's available on the market. Send us your bill 60 days out and we'll re-quote.
What's a Letter of Authority and why do you need one?
The Letter of Authority gives us permission to act on your behalf with retailers and the network — to request your meter data, get quotes, and execute the switch. It's not a contract, it doesn't bind you to anything, and you can revoke it any time.
What happens to my data?
Your business name, ABN, meter data, and bill copies stay with Smarta Switch and the retailers we quote with. We don't sell it. We don't share it. Full Privacy Policy on the privacy page — Australian Privacy Principles apply.
Are you bound by any broker code?
Yes. Smarta Switch follows the National Customer Code for Energy Brokers — the voluntary code published by the Energy Charter. It binds us to commission disclosure, transparent quoting, and no-pressure recommendations.
I'm mid-contract — can I still get quotes?
Yes. We can quote now and lodge the switch to take effect at your contract end date. Just send your bill 60–90 days before expiry and we'll have your new contract ready to go.
Do I need a smart meter to switch?
Not strictly, but it helps. If you've got an interval meter (most commercial sites do), we can pull 12 months of data and quote properly. If you're on an older accumulation meter, we quote off bill totals — still works, just a slightly less precise quote.
Ready to see what your panel can do?
Send us your bill — we'll come back with real numbers, not a sales call.